Grievance Redressal
We are committed to addressing your concerns promptly and fairly
Our Grievance Redressal Mechanism
UCO Bank has established a robust grievance redressal mechanism in compliance with Reserve Bank of India guidelines. We aim to resolve all customer complaints promptly and fairly through a structured escalation process.
Complaint Resolution Timeline: We strive to resolve complaints within 30 days of receipt.
Escalation Matrix
Level 1: Branch
Complaints Officer:
Boddu Harish
+852 25249240
hkmain@uco.bank.in
Level 2: Chief Executive
Contact Person:
Chief Executive, Hong Kong
+852 25249240
cesec.hk@uco.bank.in
Level 3: Head Office
Department:
International Banking Department
hoidiv.calcutta@uco.bank.in
UCO BANK, Head Office
6th Floor, International Banking Department
10, BTM Sarani, Kolkata 700001, India
How to Lodge a Complaint
1. In Person
Visit our branch during business hours:
2/F, Astoria Building, 34, Ashley Road, T.S.T., Kowloon, Hong Kong
Monday - Friday: 10:00 AM - 5:00 PM
2. By Phone
Call our customer service:
+852 25249240(General Inquiries)
+852 25249255(Retail Department)
3. By Email
Send your complaint to:
hkmain@uco.bank.in(General Complaints)
cesec.hk@uco.bank.in(Escalated Complaints)
hoidiv.calcutta@uco.bank.in(Head Office - International Banking Department)
Please include: Account number, contact details, nature of complaint, and supporting documents
4. Written Complaint
Send a detailed letter to:
The Branch Manager
UCO Bank, Hong Kong Branch
2/F, Astoria Building, 34, Ashley Road
T.S.T., Kowloon, Hong Kong
Types of Complaints We Address
- •Account opening and closure issues
- •Unauthorized transactions
- •Interest rate and charges disputes
- •Delay in remittances or fund transfers
- •Cheque clearing and collection issues
- •Loan and credit facility matters
- •Foreign exchange transaction problems
- •Staff behavior and service quality
- •Document and statement issues
- •Any other banking service related issues
Our Commitment
At UCO Bank, we are committed to providing fair and timely resolution to all customer grievances. Your satisfaction is our priority, and we continuously work to improve our services based on your feedback.